Customer Experience Specialist — Multichannel Support

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

On-site training

Health benefits

Retirement benefits

Wellness programs

Employee discounts

Dynamic office culture

Job summary

Placements24 in Sandton is seeking a vibrant Customer Experience Representative to join our client’s team. You will handle inquiries, resolve complaints, and guide customers through our offerings in a professional office setting in Gauteng.

You’ll engage via phone, email, and in person, maintaining accurate CRM records and collaborating with sales and technical teams to ensure smooth journeys and satisfied clients.

Qualifications

• Experience in customer service or client-facing roles.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office tools.
• Strong problem-solving and de-escalation abilities.
• Positive attitude and genuine passion for customer satisfaction.

Responsibilities

• Engage with customers via phone, email, and in-person to address queries.
• Provide accurate information on products, services, policies, and procedures.
• Resolve customer issues efficiently and empathetically.
• Maintain records of customer interactions in the CRM system.
• Collaborate with sales and technical teams to ensure seamless customer journeys and issue resolution.

Skills

Verbal and written communication

CRM software

Problem-solving

De-escalation

Job description

Placements24 in Sandton is seeking a vibrant Customer Experience Representative to join our client’s team. You will handle inquiries, resolve complaints, and guide customers through our offerings in a professional office setting in Gauteng.

You’ll engage via phone, email, and in person, maintaining accurate CRM records and collaborating with sales and technical teams to ensure smooth journeys and satisfied clients.