Customer Experience Specialist — George

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid annual leave

Job summary

Placements24 in George, Western Cape, is seeking a dedicated Customer Experience Representative to deliver outstanding service to our clients. You will be the first point of contact, handling inquiries by phone, email, and in person, and guiding customers through product features with empathy.

The role requires strong communication, problem-solving, and CRM skills, with a commitment to accuracy and customer satisfaction.

Qualifications

• Experience in customer service or client-facing roles.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Handle customer inquiries via phone, email, and in person with accuracy and empathy.
• Guide customers through product features and troubleshooting steps.
• Process orders, returns, and account updates per company policies.

Skills

Customer service

Verbal communication

CRM usage

Problem solving

Education

High school diploma

Tools

CRM software

Office suite

Job description

Placements24 in George, Western Cape, is seeking a dedicated Customer Experience Representative to deliver outstanding service to our clients. You will be the first point of contact, handling inquiries by phone, email, and in person, and guiding customers through product features with empathy.

The role requires strong communication, problem-solving, and CRM skills, with a commitment to accuracy and customer satisfaction.