Customer Experience Representative

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid annual leave

Job summary

Placements24 in George, Western Cape, is seeking a dedicated Customer Experience Representative to deliver outstanding service to our clients. You will be the first point of contact, handling inquiries by phone, email, and in person, and guiding customers through product features with empathy.

The role requires strong communication, problem-solving, and CRM skills, with a commitment to accuracy and customer satisfaction.

Qualifications

• Experience in customer service or client-facing roles.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Handle customer inquiries via phone, email, and in person with accuracy and empathy.
• Guide customers through product features and troubleshooting steps.
• Process orders, returns, and account updates per company policies.

Skills

Customer service

Verbal communication

CRM usage

Problem solving

Education

High school diploma

Tools

CRM software

Office suite

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Customer Experience Representative to join their established team in George, Western Cape . This role is integral to maintaining and enhancing the positive reputation of our client's services by providing outstanding support to their valued clientele. As a representative, you will be the first point of contact for customers, handling a wide range of inquiries, resolving issues, and ensuring a seamless and positive interaction. This is a fantastic opportunity for an individual passionate about customer service to contribute to a company that prioritizes client satisfaction and fosters a strong team environment. Located in the scenic region of George, this position offers the chance to work within a supportive community while delivering exceptional support. We are looking for individuals who are proactive, possess excellent problem-solving skills, and are committed to exceeding customer expectations. Your role will directly impact customer loyalty and contribute to the overall success of the business. This position is based in our client's office in George, Western Cape , offering a stable and professional working environment.

Key Responsibilities

• Address customer inquiries via phone, email, and in-person, providing accurate information and resolutions in a timely manner.
• Guide customers through product features, troubleshooting common issues, and offering solutions to enhance their experience.
• Process customer requests, such as orders, returns, or account updates, ensuring accuracy and adherence to company policies.
• Build and maintain strong customer relationships by demonstrating empathy, patience, and a genuine desire to help.
• Collaborate with other departments to resolve complex customer issues and improve service delivery.
• Gather customer feedback and provide insights to the management team to identify areas for service enhancement.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to upsell or cross-sell relevant products and services where appropriate.

Requirements

• High school diploma or equivalent; further education in business or a related field is a plus.
• Proven experience in a customer service or client-facing role.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a patient and understanding demeanor.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and the ability to think critically.
• A genuine passion for delivering outstanding customer service.
• Residency or willingness to relocate to George, Western Cape .

Benefits

• Competitive salary of R per annum.
• Opportunity to work in a stable and professional office environment in George, Western Cape .
• Comprehensive medical aid and retirement fund contributions.
• Paid annual leave and sick leave.
• Regular training and development opportunities to enhance customer service skills.
• Positive and collaborative team culture.
• Potential for performance-based bonuses.
• Employee assistance program for personal well-being.