Tech Support Specialist: Customer Help & Troubleshooting

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Extensive training on products

Career progression in support

Friendly team environment

Job summary

Placements24 in George, Western Cape, seeks a dedicated Customer Support Representative to join our growing team. You will be the first contact for customers, resolve technical issues, and guide users through product features and troubleshooting.

We value clear communication, patience, and empathy. The role includes extensive product training, opportunities for career progression in the support department, and benefits such as medical aid.

Qualifications

• Previous experience in customer support or helpdesk required.
• Strong understanding of common technical issues and troubleshooting.
• Excellent verbal and written communication skills.
• Patience and empathy when dealing with customers.
• Ability to explain technical information clearly.
• Experience with CRM or ticketing software preferred.
• High school diploma; technical certification a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products/services.
• Guide customers through product features, installation, and troubleshooting processes.
• Escalate unresolved issues to appropriate technical teams or senior staff.
• Document all customer interactions, issues, and resolutions in the support system.
• Help create and maintain support documentation and FAQs.
• Identify opportunities to improve customer satisfaction and product usability.
• Maintain up-to-date product knowledge on new features and releases.

Skills

Customer support

Technical troubleshooting

Communication

Empathy

CRM tools

Education

High school diploma

Technical certification (plus)

Tools

Ticketing software

CRM system

Job description

Placements24 in George, Western Cape, seeks a dedicated Customer Support Representative to join our growing team. You will be the first contact for customers, resolve technical issues, and guide users through product features and troubleshooting.

We value clear communication, patience, and empathy. The role includes extensive product training, opportunities for career progression in the support department, and benefits such as medical aid.