Customer Success Specialist – Onsite in George

Placements24; George; Presencial; ZAR 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth

Medical benefits

Retirement plan

Team events

On-site parking

Development resources

George location

Descripción de la vacante

Placements24 in George, Western Cape is seeking a Customer Success Representative to be our primary contact for a portfolio of clients. You will onboard new clients, provide ongoing support, and drive retention and growth in a hands-on, client-facing role.

Based in George, the role emphasizes strong relationships, proactive problem solving, and collaboration with sales and product teams to maximize customer value. Residency in or near George is expected.

Formación

• Demonstrated experience in customer success, account management, or a similar client-facing role.

Responsabilidades

• Onboard new customers and ensure a smooth transition.
• Develop and maintain strong relationships with a portfolio of clients.
• Proactively engage with customers to understand their needs and goals.
• Provide ongoing support and guidance to customers, maximizing value.
• Identify and address customer concerns promptly and effectively.
• Monitor customer health and identify at-risk accounts for retention.
• Drive product adoption and utilization by customers.
• Gather feedback and share insights with product and sales teams.
• Achieve KPIs related to customer satisfaction, retention, and growth.

Conocimientos

Customer success

Account management

CRM software

Interpersonal skills

Presentation skills

Herramientas

CRM software

Descripción del empleo

Placements24 in George, Western Cape is seeking a Customer Success Representative to be our primary contact for a portfolio of clients. You will onboard new clients, provide ongoing support, and drive retention and growth in a hands-on, client-facing role.

Based in George, the role emphasizes strong relationships, proactive problem solving, and collaboration with sales and product teams to maximize customer value. Residency in or near George is expected.