Customer Experience Advocate - George

Placements24; George; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Competitive salary

Paid time off

Career growth opportunities

Team-building activities

Job summary

Placements24 in George, Western Cape is seeking a dedicated Customer Experience Advocate to serve as the primary contact for customers in an office-based role. You will address inquiries, resolve issues, and drive satisfaction at every touchpoint, supporting strong long-term relationships with our client base.

The role emphasizes empathy, communication and problem-solving, with opportunities for growth within a reputable organization and a supportive team environment.

Qualifications

• Proven experience in a customer-facing role such as customer service, account management or sales support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Proficient with CRM software and common office applications.
• Able to work independently and in a team, with strong organization.

Responsibilities

• Respond promptly and professionally to customer inquiries across channels.
• Actively listen to needs and provide effective solutions.
• Process requests, orders and complaints accurately and efficiently.
• Educate customers on products and services.
• Maintain detailed records of interactions and transactions.
• Build and maintain strong customer relationships and collaborate with internal teams.
• Handle escalations with diplomacy and efficiency.
• Attend team meetings and training to improve service delivery.

Skills

Customer service

CRM software

Communication

Problem-solving

Team collaboration

Multitasking

Attention to detail

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Customer Experience Advocate to join their growing operations in George , Western Cape. This role is fundamental to delivering exceptional service and fostering strong relationships with our client's customer base. The successful candidate will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction at every touchpoint. This is an office-based position, requiring consistent presence in our client's George facility. We are looking for individuals who are passionate about customer service and committed to upholding our client's high standards. This is a fantastic opportunity for someone looking to build a lasting career in customer advocacy within a reputable organization.

Key Responsibilities

• Respond promptly and professionally to all customer inquiries across multiple channels (phone, email, in-person).
• Actively listen to customer needs and provide effective solutions to their issues.
• Process customer requests, orders, and complaints accurately and efficiently.
• Educate customers on products and services, ensuring they have a thorough understanding.
• Identify opportunities to improve the customer journey and provide feedback to management.
• Maintain detailed records of customer interactions and transactions.
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with internal teams to ensure customer needs are met promptly.
• Handle customer escalations with diplomacy and efficiency.
• Participate in team meetings and training sessions to enhance service delivery.

Requirements

• Proven experience in a customer-facing role, such as customer service, account management, or sales support.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with CRM software and common office applications.
• Ability to work independently and as part of a collaborative team.
• High attention to detail and strong organizational skills.
• Must be able to work full-time from our George , Western Cape office.
• A positive attitude and a genuine desire to help customers.
• Patience and empathy in handling diverse customer needs.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Competitive annual salary.
• Opportunity to work in a beautiful region of the Western Cape.
• Comprehensive benefits package including medical aid.
• Paid time off and company holidays.
• Opportunities for internal advancement and professional growth.
• A stable and supportive work environment.
• Team-building activities and social events.
• Exposure to a wide range of customer interactions.
• Training on the latest customer service techniques.