Customer Experience Advocate — On-site in George

Placements24; George; Presencial; ZAR 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Competitive salary

Paid time off

Career growth opportunities

Team-building activities

Descripción de la vacante

Placements24 in George, Western Cape is seeking a dedicated Customer Experience Advocate to serve as the primary contact for customers in an office-based role. You will address inquiries, resolve issues, and drive satisfaction at every touchpoint, supporting strong long-term relationships with our client base.

The role emphasizes empathy, communication and problem-solving, with opportunities for growth within a reputable organization and a supportive team environment.

Formación

• Proven experience in a customer-facing role such as customer service, account management or sales support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Proficient with CRM software and common office applications.
• Able to work independently and in a team, with strong organization.

Responsabilidades

• Respond promptly and professionally to customer inquiries across channels.
• Actively listen to needs and provide effective solutions.
• Process requests, orders and complaints accurately and efficiently.
• Educate customers on products and services.
• Maintain detailed records of interactions and transactions.
• Build and maintain strong customer relationships and collaborate with internal teams.
• Handle escalations with diplomacy and efficiency.
• Attend team meetings and training to improve service delivery.

Conocimientos

Customer service

CRM software

Communication

Problem-solving

Team collaboration

Multitasking

Attention to detail

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Placements24 in George, Western Cape is seeking a dedicated Customer Experience Advocate to serve as the primary contact for customers in an office-based role. You will address inquiries, resolve issues, and drive satisfaction at every touchpoint, supporting strong long-term relationships with our client base.

The role emphasizes empathy, communication and problem-solving, with opportunities for growth within a reputable organization and a supportive team environment.