Hybrid Customer Support Specialist for Service Excellence

Placements24; George; Hybrid; ZAR 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Professional development and training

Hybrid work model

Team-building activities

Employee discounts

Zusammenfassung

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role that blends in-office collaboration with remote work. You will be the primary contact for customers, handling inquiries, resolving issues, and guiding them through product features while documenting everything in the CRM system.

We value proactive, empathetic service with strong communication and teamwork. The role emphasizes growing customer loyalty, learning, and collaboration within a

Qualifikationen

• Proven experience in customer service or call center environment.
• Strong written and verbal communication skills.
• Excellent listening and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proactive approach to customer service and willingness to learn.

Aufgaben

• Respond to customer inquiries via phone, email, and internal messaging systems.
• Troubleshoot and resolve customer issues related to products and services.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Provide feedback to management on customer needs and product improvements.
• Adhere to company policies and procedures in all customer interactions.
• Assist with customer onboarding and setup processes.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain a positive and professional demeanor at all times.

Kenntnisse

Communication skills

Listening skills

Problem-solving

Multitasking

Proactive customer service

Teamwork

CRM familiarity

Tools

CRM software

Jobbeschreibung

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role that blends in-office collaboration with remote work. You will be the primary contact for customers, handling inquiries, resolving issues, and guiding them through product features while documenting everything in the CRM system.

We value proactive, empathetic service with strong communication and teamwork. The role emphasizes growing customer loyalty, learning, and collaboration within a