Customer Experience Specialist

Placements24; Welkom; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work flexibility

Shape customer strategy

Benefits package

Dynamic work environment

Job summary

Placements24 in Welkom is seeking a proactive Customer Experience Specialist to enhance client satisfaction by understanding and improving the overall client journey. The role ensures seamless interactions across touchpoints and embraces hybrid collaboration, combining remote analysis with in-office sessions to drive loyalty and improved service delivery.

You will analyze feedback, develop strategies, and collaborate with marketing, sales, and support to align journeys, monitor metrics, and

Qualifications

• Experience in customer experience or customer success is required.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication and presentation skills.
• Familiarity with CX tools and methodologies.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Analyze customer feedback and behavior to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience.
• Collaborate with marketing, sales, and support teams to align customer journey initiatives.
• Monitor customer satisfaction metrics and report on key trends.
• Design and optimize customer interaction workflows.
• Act as a customer advocate within the organization, ensuring their voice is heard.

Skills

Experience in CX / CS

Analytical skills

Communication & presentation

CX tools & methodologies

Hybrid work capability

Education

Bachelor's degree in Business/Marketing

Job description

About the Role

Our client is seeking a proactive Customer Experience Specialist to enhance client satisfaction in Welkom. This role focuses on understanding and improving the overall client journey, ensuring seamless interactions across all touchpoints. You will work in a hybrid capacity, bringing your insights from remote analysis to collaborative in-office sessions. This is a key position for driving customer loyalty and improving service delivery through thoughtful engagement and continuous improvement initiatives.

Key Responsibilities

• Analyze customer feedback and behavior to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience.
• Collaborate with marketing, sales, and support teams to align customer journey initiatives.
• Monitor customer satisfaction metrics and report on key trends.
• Design and optimize customer interaction workflows.
• Act as a customer advocate within the organization, ensuring their voice is heard.

Requirements

• Experience in customer experience, customer success, or a related field.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication and presentation skills.
• Familiarity with CX tools and methodologies.
• Ability to work effectively in a hybrid work model.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits

• Competitive salary and performance incentives.
• Hybrid work flexibility.
• Opportunities to shape customer strategy.
• Comprehensive benefits package.
• Dynamic and forward-thinking work environment.