Customer Experience Coordinator

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Flexible hybrid working arrangements

Health and wellness benefits

Job summary

Placements24 in Stellenbosch is seeking a proactive Customer Experience Coordinator to enhance our client's customer journey. This hybrid role combines on-site collaboration with remote work, offering flexibility and balance.

You will work across departments to implement customer-centric strategies, respond to inquiries, and analyze feedback to drive improvements. If you are detail-oriented with strong communication and coordination skills, join our vibrant team.

Qualifications

• Experience in a customer experience, marketing coordination, or customer service role.
• Strong analytical skills with ability to interpret customer feedback and data.
• Excellent written and verbal communication skills.
• Proficiency in using CRM systems and customer feedback tools.
• Detail-oriented with strong organizational and project coordination abilities.
• A passion for creating exceptional customer experiences.

Responsibilities

• Coordinate customer feedback initiatives, including surveys and review management.
• Analyze customer data to identify trends and areas for improvement in the customer journey.
• Assist in developing and implementing strategies to enhance customer satisfaction and loyalty.
• Respond to customer inquiries and feedback across various platforms, ensuring timely resolution.
• Collaborate with marketing, sales, and support teams to ensure a consistent customer experience.
• Support the creation of customer-facing materials and resources.

Skills

Customer experience

Marketing coordination

Customer service

Analytical skills

Communication

Tools

CRM systems

Customer feedback tools

Job description

About the Role

Our client is looking for a proactive and organized Customer Experience Coordinator to join their vibrant team in Stellenbosch . This role is central to enhancing our client's overall customer journey, ensuring every interaction is positive and memorable. You will work across departments to implement customer-centric strategies and resolve feedback effectively. This hybrid role offers a blend of on-site and remote work, promoting flexibility and work-life balance.

Key Responsibilities

• Coordinate customer feedback initiatives, including surveys and review management.
• Analyze customer data to identify trends and areas for improvement in the customer journey.
• Assist in developing and implementing strategies to enhance customer satisfaction and loyalty.
• Respond to customer inquiries and feedback across various platforms, ensuring timely resolution.
• Collaborate with marketing, sales, and support teams to ensure a consistent customer experience.
• Support the creation of customer-facing materials and resources.

Requirements

• Experience in a customer experience , marketing coordination, or customer service role.
• Strong analytical skills with the ability to interpret customer feedback and data.
• Excellent written and verbal communication skills.
• Proficiency in using CRM systems and customer feedback tools.
• Detail-oriented with strong organizational and project coordination abilities.
• A passion for creating exceptional customer experiences.

Benefits

• Competitive salary and potential for bonuses.
• Flexible hybrid working arrangements .
• Health and wellness benefits package.
• Opportunities for professional growth and development in customer experience strategies.
• A creative and collaborative work environment in the heart of Stellenbosch .