Customer Experience Champion - Hybrid

Placements24; Pretoria; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Paid time off

Professional development

Competitive salary with bonuses

Job summary

Placements24 in Pretoria seeks a Customer Experience Champion to elevate client interactions within a hybrid work model. You will improve every touchpoint, collaborate across departments, and implement solutions that drive loyalty and satisfaction.

This role requires proven experience in customer experience, strong journey-mapping skills, and the ability to analyze data to translate insights into actions. A relevant degree and strong communication are essential.

Qualifications

• Proven experience in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and translate insights into actionable plans.
• Experience working within a hybrid work model is advantageous.
• Bachelor's degree in a relevant field or equivalent practical experience.

Responsibilities

• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with service, sales, and product teams to ensure a unified customer approach.
• Train and mentor staff on best practices for customer interaction and service delivery.
• Resolve escalated customer complaints with empathy and efficiency.
• Champion customer-centric initiatives across the organization.

Skills

Customer experience management

Customer journey mapping

Communication

Data analysis

Education

Bachelor's degree in a relevant field

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Champion to enhance client interactions within their hybrid work model in Pretoria . This role focuses on ensuring every client touchpoint is positive, efficient, and exceeds expectations. You will work across departments to identify areas for improvement in the customer journey and implement solutions that foster loyalty and satisfaction. This is an excellent opportunity for someone passionate about customer service to make a significant impact, blending remote work with in-office collaboration.

Key Responsibilities

• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with service, sales, and product teams to ensure a unified customer approach.
• Train and mentor staff on best practices for customer interaction and service delivery.
• Resolve escalated customer complaints with empathy and efficiency.
• Champion customer-centric initiatives across the organization.

Requirements

• Proven experience in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and translate insights into actionable plans.
• Experience working within a hybrid work model is advantageous.
• Bachelor's degree in a relevant field or equivalent practical experience.

Benefits

• Competitive salary with potential for quarterly bonuses.
• Hybrid work arrangement offering flexibility and convenience in Pretoria .
• Comprehensive health and wellness benefits package.
• Generous paid time off and company holidays.
• Professional development opportunities and a supportive work environment.