Customer Experience Champion

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Career growth and training

Job summary

Placements24 in Vereeniging is seeking a Customer Experience Champion to enhance the customer journey from first contact to post-service follow-up. You will understand customer needs, identify improvement areas, and implement strategies to deliver exceptional experiences.

The role emphasizes communication, problem-solving, and driving change across teams in a hybrid work environment in Vereeniging. This position offers opportunities for growth and professional development.

Qualifications

• Experience in customer experience management, customer service, or related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to drive change and influence stakeholders.
• Proficiency in customer feedback tools and CRM systems.

Responsibilities

• Analyze customer feedback and identify trends to improve service delivery.
• Develop and implement strategies to enhance the customer experience across all touchpoints.
• Train and mentor customer-facing staff on best practices for customer engagement.
• Act as a liaison between customers and internal departments to resolve issues effectively.
• Monitor key customer experience metrics and report on progress.

Skills

Customer experience management

CRM systems

Stakeholder influencing

Communication skills

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic Customer Experience Champion to join their innovative team in Vereeniging . This role is dedicated to enhancing the overall customer journey, from initial contact through to post-service follow-up. You will be responsible for understanding customer needs, identifying areas for improvement, and implementing strategies to deliver exceptional experiences. If you are passionate about customer satisfaction and possess excellent communication and problem-solving skills, this hybrid role offers a fantastic opportunity to make a tangible impact.

Key Responsibilities

• Analyze customer feedback and identify trends to improve service delivery.
• Develop and implement strategies to enhance the customer experience across all touchpoints.
• Train and mentor customer-facing staff on best practices for customer engagement.
• Act as a liaison between customers and internal departments to resolve issues effectively.
• Monitor key customer experience metrics and report on progress.

Requirements

• Experience in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to drive change and influence stakeholders.
• Proficiency in customer feedback tools and CRM systems.

Benefits

• Competitive salary and performance incentives.
• Hybrid work model providing flexibility.
• Opportunities for professional growth and training.
• Collaborative team environment in Vereeniging .
• Comprehensive health and wellness benefits.