Customer Experience Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Professional growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a Customer Experience Coordinator to join a fully remote team. You will shape and enhance the customer journey, analyze feedback, and collaborate with multiple departments to uphold high service standards from home, potentially near Mahikeng.

The role emphasizes independent remote work, data-driven improvements, and cross-functional collaboration to deliver a positive, memorable customer experience.

Qualifications

• Proven experience in customer experience management or related field.
• Strong understanding of customer journey mapping and feedback analysis.
• Excellent analytical and problem-solving abilities to translate data into actions.
• Outstanding communication and presentation skills.
• Experience using CRM systems and CX platforms.

Responsibilities

• Develop and implement strategies to improve overall customer experience across touchpoints.
• Monitor feedback channels and identify areas for improvement.
• Collaborate with product, marketing, and sales to align customer journeys.
• Create and maintain customer support documentation, FAQs, and training materials.
• Analyze data to identify trends and provide actionable insights to stakeholders.
• Champion customer-centric initiatives throughout the organization.

Skills

Customer experience management

Customer journey mapping

Data analysis

Communication skills

Project management

Tools

CRM systems

CX platforms

Feedback analysis tools

Job description

About the Role

Our client is searching for an innovative Customer Experience Coordinator to join their dynamic, fully remote team. You will be instrumental in shaping and enhancing the customer journey, ensuring every interaction is positive and memorable. This role involves analyzing customer feedback, implementing improvements, and collaborating with various departments to uphold the highest standards of service. If you are passionate about creating exceptional customer experiences and thrive in a remote, fast-paced environment, this role offers a unique opportunity to make a significant impact from home, potentially near Mahikeng .

Key Responsibilities

• Develop and implement strategies to improve the overall customer experience across all touchpoints.
• Monitor customer feedback channels (surveys, reviews, social media) and identify areas for improvement.
• Collaborate with product, marketing, and sales teams to ensure a cohesive customer journey.
• Create and maintain customer support documentation, FAQs, and training materials.
• Analyze customer data to identify trends and provide actionable insights to stakeholders.
• Champion customer-centric initiatives throughout the organization.

Requirements

• Proven experience in customer experience management, customer success, or a related field.
• Excellent understanding of customer journey mapping and feedback analysis tools.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategies.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency in using CRM systems and customer experience platforms.
• Ability to work independently and manage projects effectively in a remote setting.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Opportunities for professional growth and development in the CX field.
• Comprehensive health, dental, and vision insurance.
• A collaborative and forward-thinking virtual team culture.