Customer Experience Specialist

Placements24; Vereeniging; Hybrid; ZAR 89,000 - 134,000; Full time

Job summary

Placements24 in Vereeniging is seeking a Customer Care Representative to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

You will manage inquiries via phone, email and chat, provide product information, document interactions, and contribute to a positive customer experience in a supportive team. This is a role focused on growth within a service-driven environment that values collaboration and customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service is advantageous.
• Able to handle inquiries via multiple channels.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document customer interactions and feedback meticulously.
• Process orders, forms, applications, and requests as needed.
• Identify and escalation priority issues to the relevant departments.
• Maintain a high level of product knowledge.
• Adhere to company policies and customer service standards.
• Contribute to team efforts and achieve individual performance goals.
• Proactively seek opportunities to improve customer satisfaction.

Skills

Excellent communication

Empathy

Multitasking

Problem solving

Typing speed

Job description

Placements24 in Vereeniging is seeking a Customer Care Representative to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

You will manage inquiries via phone, email and chat, provide product information, document interactions, and contribute to a positive customer experience in a supportive team. This is a role focused on growth within a service-driven environment that values collaboration and customer satisfaction.