On-Site Customer Support Specialist - Vereeniging

Placements24; Vereeniging; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Paid training and development

Generous paid time off

Pension fund contributions

On-site parking

Job summary

Placements24 is hiring a Customer Support Agent in Vereeniging, Gauteng. The role is on-site and focuses on delivering exceptional service across touchpoints. You will handle inquiries, provide product details, and resolve issues with empathy and professionalism, contributing to customer satisfaction and loyalty.

Join a team that values collaboration, continuous learning, and meeting service levels. A supportive environment with opportunities for growth and employee development awaits you in

Qualifications

• Customer service experience is essential.
• Excellent communication and interpersonal skills.
• Ability to listen actively and resolve problems effectively.
• Familiarity with CRM systems and process documentation.
• Team oriented with a proactive, patient approach.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, requests, and feedback accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Identify customer needs and proactively offer solutions or additional information.
• Maintain a high level of product and service knowledge.
• Contribute to team goals and performance metrics.
• Adhere to all company guidelines and service level agreements.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Job description

Placements24 is hiring a Customer Support Agent in Vereeniging, Gauteng. The role is on-site and focuses on delivering exceptional service across touchpoints. You will handle inquiries, provide product details, and resolve issues with empathy and professionalism, contributing to customer satisfaction and loyalty.

Join a team that values collaboration, continuous learning, and meeting service levels. A supportive environment with opportunities for growth and employee development awaits you in