Customer Care Representative - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 89,000 - 134,000; Full time

Job summary

Placements24 in Vereeniging is seeking a Customer Care Representative to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

You will manage inquiries via phone, email and chat, provide product information, document interactions, and contribute to a positive customer experience in a supportive team. This is a role focused on growth within a service-driven environment that values collaboration and customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service is advantageous.
• Able to handle inquiries via multiple channels.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document customer interactions and feedback meticulously.
• Process orders, forms, applications, and requests as needed.
• Identify and escalation priority issues to the relevant departments.
• Maintain a high level of product knowledge.
• Adhere to company policies and customer service standards.
• Contribute to team efforts and achieve individual performance goals.
• Proactively seek opportunities to improve customer satisfaction.

Skills

Excellent communication

Empathy

Multitasking

Problem solving

Typing speed

Job description

About the Role

Our client is seeking an enthusiastic and dedicated Customer Care Representative to join their team in Vereeniging , Gauteng. This role is fundamental to providing outstanding service and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a genuine passion for helping others. This is an excellent opportunity to advance your career in a supportive and growth-oriented environment. You will be the first point of contact for customers, handling inquiries and resolving issues with efficiency and empathy. We are looking for individuals who are adaptable, resilient, and committed to delivering a positive customer experience. The successful candidate will play a crucial role in maintaining our client's reputation for excellent customer service. Join our client and contribute to a team that values collaboration and customer-centricity, making a real impact on every interaction.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document customer interactions and feedback meticulously.
• Process orders, forms, applications, and requests as needed.
• Identify and escalation priority issues to the relevant departments.
• Maintain a high level of product knowledge.
• Adhere to company policies and customer service standards.
• Contribute to team efforts and achieve individual performance goals.
• Proactively seek opportunities to improve customer satisfaction.