Customer Experience & Solutions Advisor

RMB SA; Johannesburg; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB Community Advisor DHA is a 12-month hourly-rate contract based in Johannesburg. You will deliver exceptional customer experiences by understanding needs, guiding clients to digital/self-service channels, and promoting appropriate banking solutions.

You will build relationships, explain processes simply, ensure compliance, and identify sales opportunities while maintaining accuracy and strong process discipline.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5; Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs.
• Explain processes and requirements clearly to customers.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Analyse customer data and recommend tailored financial solutions.
• Achieve sales results by providing contextual and integrated financial solutions.

Skills

Communication skills

Relationship building

Sales opportunities

Digital & Self-Service

Attention to detail

Time management

Customer-centric

Education

Grade 12 / NQF 4

NQF 5 certificate in Banking/Customer Service

Job description

FNB Community Advisor DHA is a 12-month hourly-rate contract based in Johannesburg. You will deliver exceptional customer experiences by understanding needs, guiding clients to digital/self-service channels, and promoting appropriate banking solutions.

You will build relationships, explain processes simply, ensure compliance, and identify sales opportunities while maintaining accuracy and strong process discipline.