Part-Time Channel Advisor - Digital & Self-Service Solutions

Fnbnamibia; Durban; On-site; ZAR 7,254,000 - 7,812,000; Part time

Benefits offered by this job

Brand ambassador

Dynamic team environment

Growth opportunities

Job summary

FNB is seeking a Durban-based Community Advisor on a 12‑month hourly rate contract within the Alternative Channel. The role focuses on delivering exceptional customer experiences by understanding needs and guiding clients to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital banking, identify sales opportunities, and stay updated on product knowledge while working in a dynamic team environment.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Stay updated on industry trends and product knowledge.
• Take accountability for own performance, personal and career development.
• Show empathy with customers.
• Willing to work on a shift structure

Skills

Communication

Relationship building

Sales orientation

Time management

Organisational skills

Interpersonal skills

Education

Grade 12 / NQF 4

NQF Level 5 certificate in Banking/Business Administration/Customer Service

Job description

FNB is seeking a Durban-based Community Advisor on a 12‑month hourly rate contract within the Alternative Channel. The role focuses on delivering exceptional customer experiences by understanding needs and guiding clients to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital banking, identify sales opportunities, and stay updated on product knowledge while working in a dynamic team environment.