Customer Experience & Digital Solutions Advisor

Fnbnamibia; Pretoria; On-site; ZAR 250,000 - 340,000; Part time

Job summary

FNB Namibia invites applications for a Community Advisor in the Alt Channel division based at Pretoria. This 12-month hourly-rate contract focuses on delivering excellent customer experiences, guiding clients to the right digital and self-service channels, and identifying sales opportunities within a regulated environment.

You will build relationships, educate customers on banking platforms, and stay abreast of product knowledge while supporting local market needs and brand promise of helpful

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5, Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and responsive to customer needs.
• Explain processes and requirements clearly to clients.
• Educate customers on the correct banking platform aligned with their needs.
• Analyse customer data to tailor solutions and identify sales opportunities.
• Achieve sales results by offering contextual financial solutions.
• Act ethically and take accountability for performance and development.
• Show empathy and stay updated on industry trends and product knowledge.
• Willing to work on a shift structure.

Skills

Excellent communication

Relationship building

Sales opportunity identification

Accuracy & discipline

Time management

Customer-centric

Persuasive selling

Problem solving

Agile & flexible

Results-driven

Education

Grade 12 / NQF 4

Certificate in Banking / NQF 5

Job description

FNB Namibia invites applications for a Community Advisor in the Alt Channel division based at Pretoria. This 12-month hourly-rate contract focuses on delivering excellent customer experiences, guiding clients to the right digital and self-service channels, and identifying sales opportunities within a regulated environment.

You will build relationships, educate customers on banking platforms, and stay abreast of product knowledge while supporting local market needs and brand promise of helpful