Customer Experience Representative

Placements24; East London; Hybrid; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Training and development

Job summary

Placements24 is seeking a Customer Experience Representative in East London to handle inquiries and ensure positive customer interactions. You will act as a brand ambassador, resolving issues across channels and supporting the customer journey.

The role requires strong communication, problem-solving, and de-escalation skills, with familiarity in CRM software. A hybrid work arrangement combines office and remote work for flexible hours and service coverage.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities; able to de-escalate when needed.
• Familiarity with CRM systems and customer support software.

Responsibilities

• Interact with customers across multiple channels (phone, email, social media).
• Resolve inquiries and complaints efficiently and professionally.
• Educate customers on product features, services, and policies.
• Gather feedback to identify areas for service improvement.
• Collaborate with team to achieve departmental goals and improve the customer journey.

Skills

Customer service

Communication skills

Problem-solving

De-escalation

CRM systems

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and customer-centric Customer Experience Representative to join their team in East London . This role is crucial in ensuring every customer interaction is positive and productive, contributing to overall customer loyalty and satisfaction. You will handle inquiries, resolve issues, and provide support across various platforms, acting as a brand ambassador. This position offers a chance to develop your skills in a dynamic environment, working within a company that prioritizes customer well-being in the Eastern Cape .

Key Responsibilities

• Engage with customers across multiple channels (phone, email, social media) to provide assistance.
• Resolve customer inquiries and complaints efficiently and effectively.
• Educate customers on product features, services, and company policies.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with team members to achieve departmental goals and enhance the customer journey.

Requirements

• Previous experience in a customer service or related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a knack for de-escalation.
• Familiarity with CRM systems and customer support software.
• A positive, empathetic demeanor and a passion for helping customers.

Benefits

• Competitive monthly salary with potential performance-based incentives.
• Hybrid work arrangement combining office and remote work flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for training and career advancement within the company.
• A friendly and collaborative work culture.