Banking Customer Experience Advisor - 12-Month Contract

FirstRand Bank India; Randburg; On-site; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Employee benefits

Job summary

FirstRand Bank India is seeking a Community Advisor for a 12-month hourly contract at the Randburg branch. You will deliver prompt, customer‑centric service, guide clients to digital/self-service options, and support sales and service delivery in line with FNB standards.

You will engage customers, maintain accuracy in transactions, and contribute to growth while adhering to governance and equity plans. Training and development are provided.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood
• Deliver an excellent customer experience aligned to service standards
• Achieve net profit growth through sales and service support
• Guide customers toward digital and Self-Service solutions
• Grow active customer base and cross-sell opportunities
• Track and report on sales and service activities to meet targets
• Ensure accuracy in processing new business applications
• Produce reliable sales and service statistics for management decisions

Skills

Customer service

Communication

Digital guidance

Relationship management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Related Field

Job description

FirstRand Bank India is seeking a Community Advisor for a 12-month hourly contract at the Randburg branch. You will deliver prompt, customer‑centric service, guide clients to digital/self-service options, and support sales and service delivery in line with FNB standards.

You will engage customers, maintain accuracy in transactions, and contribute to growth while adhering to governance and equity plans. Training and development are provided.