Customer Experience Advisor – Banking (12-Month Contract)

FirstRand Bank India; Harding; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank India is seeking a Community Advisor to deliver prompt, customer-centric service and to support sales through digital channels. You will help migrate customers to self-service options, grow the active client base, and ensure accurate reporting and governance compliance.

This 12-month hourly contract emphasizes service excellence and frontline engagement within the FNB POP framework. The ideal candidate will have Grade 12, a preferred NQF5 in banking or related fields, and 1–3

Qualifications

• Minimum Grade 12 / NQF 4 required.
• Preferred NQF Level 5 Certificate in Banking, Business Admin or related.
• 1–3 years in customer-facing roles in financial services.

Responsibilities

• Deliver prompt, professional customer service aligned to standards.
• Support sales and service delivery, including digital and self-service adoption.
• Identify cross-sell opportunities and assist in portfolio growth.
• Maintain accurate reporting and governance compliance.

Skills

Customer service

Communication

Digital navigation

Sales support

Education

Grade 12

NQF5 Certificate

Job description

FirstRand Bank India is seeking a Community Advisor to deliver prompt, customer-centric service and to support sales through digital channels. You will help migrate customers to self-service options, grow the active client base, and ensure accurate reporting and governance compliance.

This 12-month hourly contract emphasizes service excellence and frontline engagement within the FNB POP framework. The ideal candidate will have Grade 12, a preferred NQF5 in banking or related fields, and 1–3