Financial Services Community Advisor: Digital & Self‑Service

Rmb; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fixed-term contract

Growth opportunities in banking

Job summary

FNB invites applications for a Customer Advisor role in its Alternative Channel. You will build relationships, guide customers to digital and self-service options, and drive portfolio growth while upholding policy and process discipline.

The position is a 12-month fixed-term contract with potential hourly-rate options, based at the Pick 'n Pay Initiative location. Strong communication and accuracy are essential to succeed in this dynamic banking environment.

Qualifications

• Grade 12 or equivalent is required, FAIS-friendly qualification preferred.
• Experience in customer-facing roles within financial services is ideal.
• Ability to guide customers to digital and self-service options.

Responsibilities

• Build and maintain strong client relationships.
• Deliver a positive customer experience aligned with policies and processes.
• Explain processes and requirements in a simple way.
• Ensure compliance with banking rules and accuracy in handling transactions.
• Educate customers on appropriate banking platforms.
• Identify sales opportunities and support portfolio growth.
• Stay informed on industry trends and product knowledge.
• Work within a shift structure as required.

Skills

Communication skills

Relationship building

Digital & self-service guidance

Sales opportunity detection

Attention to detail

Customer-centric

Agile and flexible

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or FAIS

Job description

FNB invites applications for a Customer Advisor role in its Alternative Channel. You will build relationships, guide customers to digital and self-service options, and drive portfolio growth while upholding policy and process discipline.

The position is a 12-month fixed-term contract with potential hourly-rate options, based at the Pick 'n Pay Initiative location. Strong communication and accuracy are essential to succeed in this dynamic banking environment.