Community Advisor: Drive Digital Banking & Customer Growth

Firstrand Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Firstrand Limited is seeking a FNB Community Advisor for an Alternative Channels role in Cape Town. The position focuses on delivering a seamless customer experience by understanding needs and directing clients to appropriate service channels, including eChannels and self-service options.

The role requires strong communication, relationship-building, and the ability to educate customers on digital banking platforms while adhering to policy and process standards.

Qualifications

• Minimum Grade 12 or NQF Level 4.
• Preferred FAIS certificated qualification (NQF Level 5).
• 1–3 years in customer-facing roles within financial services is preferred.

Responsibilities

• Build and maintain strong client relationships.
• Deliver exceptional customer experience with tailored product solutions.
• Guide customers to digital/self-service channels.
• Educate customers on banking platform options to meet needs.
• Adhere to policies, processes, and service standards.

Skills

Communication

Relationship-building

Sales opportunities

Attention to detail

Organisational skills

Customer-centric

Education

Grade 12/ NQF Level 4

FAIS-recognised NQF Level 5 certificate in Banking/Business Admin/Customer Service

Job description

Firstrand Limited is seeking a FNB Community Advisor for an Alternative Channels role in Cape Town. The position focuses on delivering a seamless customer experience by understanding needs and directing clients to appropriate service channels, including eChannels and self-service options.

The role requires strong communication, relationship-building, and the ability to educate customers on digital banking platforms while adhering to policy and process standards.