Banking Customer Advisor — Digital & Self-Service

FirstRand Bank India; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FirstRand Bank India seeks a customer-focused professional in Cape Town to deliver an exceptional experience by understanding needs, offering tailored products, and directing customers to suitable channels. This 12-month fixed-term contract emphasizes relationship building and compliant, accurate service delivery.

The ideal candidate will communicate clearly, educate customers on banking platforms, recognize sales opportunities, and maintain up-to-date product knowledge while supporting cost

Qualifications

• Excellent customer-facing skills and relationship-building abilities.
• Ability to identify sales opportunities and guide customers toward digital channels.
• Strong communication, empathy, and problem-solving in a regulated environment.

Responsibilities

• Build and maintain relationships with clients to understand needs.
• Guide customers to the most appropriate service channels and self-service options.
• Ensure adherence to policies, processes and risk controls.

Skills

Customer service

Sales opportunities

Communication skills

Regulatory awareness

Digital self-service guidance

Relationship building

Attention to detail

Education

NQF Level 5 Certificate in Banking or related fields

Job description

FirstRand Bank India seeks a customer-focused professional in Cape Town to deliver an exceptional experience by understanding needs, offering tailored products, and directing customers to suitable channels. This 12-month fixed-term contract emphasizes relationship building and compliant, accurate service delivery.

The ideal candidate will communicate clearly, educate customers on banking platforms, recognize sales opportunities, and maintain up-to-date product knowledge while supporting cost