Customer Success Advisor - Digital & Self-Service Channels

FirstRand Bank Limited; Springs; On-site; ZAR 83,000 - 165,000; Part time

Job summary

FirstRand Bank Limited invites applications for a 12‑month hourly rate contract as a Customer Advisor in the Alternative Channel. You will deliver exceptional service, build strong client relationships, and guide customers to the most suitable channels, including eChannels and self-service solutions.

You will work at the FNB Points of Presence (POP) and contribute to a brand that focuses on customer-centric, contextual financial solutions while ensuring compliance with bank policies and

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and attentive to customer transactional needs.
• Explain processes and requirements in a simple, clear manner.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise: 'how can we help you?'
• Analyse customer data and recommend tailored financial solutions.
• Support portfolio growth by identifying sales opportunities within compliant guidelines.

Skills

Customer service

Relationship building

Sales

Digital & self-service

Education

Grade 12 / NQF 4

NQF5 Banking / FAIS related cert

Job description

FirstRand Bank Limited invites applications for a 12‑month hourly rate contract as a Customer Advisor in the Alternative Channel. You will deliver exceptional service, build strong client relationships, and guide customers to the most suitable channels, including eChannels and self-service solutions.

You will work at the FNB Points of Presence (POP) and contribute to a brand that focuses on customer-centric, contextual financial solutions while ensuring compliance with bank policies and