Contract Banking Community Advisor - Customer Experience

FirstRand Bank Limited; Harding; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank Limited in South Africa is seeking a Community Advisor for a 12‑month hourly rate contract at an FNB branch. You will provide prompt service, understand customer needs, and process requests while guiding customers to digital/self-service channels.

This role sits in the FNB POP network, supporting sales, service delivery and customer experience excellence. Ideal candidates hold Grade 12 / NQF4 and 1–3 years in customer-facing roles within financial services, with strong

Qualifications

• Minimum Grade 12 or NQF Level 4.
• NQF Level 5 Banking/FAIS related certificate preferred.
• 1–3 years in customer-facing roles in financial services.

Responsibilities

• Serve customers promptly and professionally.
• Promote digital/self-service solutions to customers.
• Support sales and service targets and cross-sell where appropriate.
• Maintain accurate administration and reporting.
• Ensure governance, compliance and timely processing of requests.

Skills

Customer service

Communication

Sales

Education

Grade 12 / NQF Level 4

NQF Level 5 certificate in Banking or related FAIS

Job description

FirstRand Bank Limited in South Africa is seeking a Community Advisor for a 12‑month hourly rate contract at an FNB branch. You will provide prompt service, understand customer needs, and process requests while guiding customers to digital/self-service channels.

This role sits in the FNB POP network, supporting sales, service delivery and customer experience excellence. Ideal candidates hold Grade 12 / NQF4 and 1–3 years in customer-facing roles within financial services, with strong