Customer Experience Champion — Retail POS & Merchandising

Clicks Group Limited; South Africa; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Clicks Group Limited seeks an in-store operations associate to efficiently manage POS activities, promote clubcard memberships, and deliver excellent customer service. You will assist with merchandising, promotions, and cashier duties to ensure a positive shopping experience.

The role emphasizes accuracy, teamwork, and adherence to store standards, contributing to Clicks' reputation as a leading health and beauty retailer.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Execute all operational activities at the point of sale in a timely and efficient manner.
• Maintain accuracy when scanning merchandise and collecting payment, including clubcard rewards.
• Handle cash safely at all times.
• Promote Clicks’ clubcard and enroll new members to meet targets.
• Inform customers about promotions to drive sales and positive experiences.
• Provide superior customer service as a brand ambassador.
• Maintain merchandising and store housekeeping per standards.
• Support company vision to be customers' first choice in health and beauty retail.

Skills

Planning

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Teamwork

Persuading

Coping with pressures

Education

Grade 12 Maths 50%

Job description

Clicks Group Limited seeks an in-store operations associate to efficiently manage POS activities, promote clubcard memberships, and deliver excellent customer service. You will assist with merchandising, promotions, and cashier duties to ensure a positive shopping experience.

The role emphasizes accuracy, teamwork, and adherence to store standards, contributing to Clicks' reputation as a leading health and beauty retailer.