Customer Experience Advocate | Build Loyalty & Delight

Placements24; Klerksdorp; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Health benefits

Training opportunities

Collaborative team in Klerksdorp

Job summary

Placements24 in Klerksdorp is seeking a Customer Experience Champion to drive outstanding service and loyalty. You will handle multi-channel inquiries, deepen product knowledge, and act as a brand ambassador in a vibrant office setting.

The role emphasizes empathy, problem-solving, and collaboration with internal teams to enhance customer journeys. A proven customer-facing background and CRM familiarity will help you succeed in this full-time position in Klerksdorp.

Qualifications

• Minimum 1–2 years in a customer-facing role.
• Excellent communication and active listening skills.
• Ability to handle multiple channels (phone, email, in person).

Responsibilities

• Handle customer inquiries across phone, email, and in-person.
• Develop understanding of products and services to provide accurate information.
• Build and maintain relationships to ensure satisfaction and retention.
• Identify opportunities to improve the customer experience from feedback.
• Collaborate with internal teams to address concerns and implement improvements.
• Act as a brand ambassador in every interaction.

Skills

Customer-facing experience

CRM experience

Communication skills

Organizational skills

Tools

CRM systems

Job description

Placements24 in Klerksdorp is seeking a Customer Experience Champion to drive outstanding service and loyalty. You will handle multi-channel inquiries, deepen product knowledge, and act as a brand ambassador in a vibrant office setting.

The role emphasizes empathy, problem-solving, and collaboration with internal teams to enhance customer journeys. A proven customer-facing background and CRM familiarity will help you succeed in this full-time position in Klerksdorp.