Customer Experience Champion

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health benefits

Professional development

Supportive team culture

Job summary

Placements24 is seeking a Customer Experience Champion to elevate the shopping experience for clients while working remotely, with a focus on supporting operations in Mahikeng. The role requires exceptional communication, empathy, and the ability to manage time independently in a virtual setting.

You will engage customers across digital channels, resolve inquiries, and contribute to loyalty initiatives, aiming to foster satisfaction and positive referrals.

Qualifications

• Experience in a customer service, client relations, or customer experience role.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with digital communication tools and CRM software.
• High school diploma or equivalent; a related degree is a plus.

Responsibilities

• Engage customers proactively across various digital channels to offer assistance and build relationships.
• Resolve customer inquiries, complaints, and feedback with empathy and efficiency.
• Identify opportunities to exceed customer expectations and create delightful experiences.
• Gather and analyze customer feedback to provide insights for service improvement.
• Collaborate with internal teams to address customer needs and enhance the overall customer journey.
• Promote loyalty programs and encourage positive reviews and referrals.

Skills

Customer service

CRM software

Remote work

Communication skills

Problem-solving

Education

High school diploma

Related degree preferred

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-centric Customer Experience Champion to elevate the shopping experience for their clients, working remotely with a focus on supporting their operations in Mahikeng . This role is dedicated to ensuring every customer interaction is positive, memorable, and aligned with the brand's commitment to exceptional service. You will act as a brand ambassador, resolving issues, gathering feedback, and implementing strategies to enhance customer satisfaction and loyalty. This fully remote position requires strong communication skills and a genuine passion for delivering outstanding service in a virtual environment.

Key Responsibilities

• Engage customers proactively across various digital channels to offer assistance and build relationships.
• Resolve customer inquiries, complaints, and feedback with empathy and efficiency.
• Identify opportunities to exceed customer expectations and create delightful experiences.
• Gather and analyze customer feedback to provide insights for service improvement.
• Collaborate with internal teams to address customer needs and enhance the overall customer journey.
• Promote loyalty programs and encourage positive reviews and referrals.

Requirements

• Proven experience in a customer service , client relations, or customer experience role.
• Exceptional communication, interpersonal, and problem-solving skills.
• A genuine passion for customer satisfaction and creating positive experiences.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with digital communication tools and CRM software.
• High school diploma or equivalent; a degree in a related field is a plus.

Benefits

• Competitive annual salary and potential for performance-based rewards.
• Flexible, fully remote working arrangement.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A supportive and collaborative virtual team culture focused on customer success.