Customer Experience Advocate — Flexible, Growth‑Oriented

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Professional development

Team environment in Port Elizabeth

Flexible work arrangements

Job summary

Placements24 in Port Elizabeth is seeking a Customer Experience Advocate to join their team. You will handle inquiries, resolve issues, and ensure every customer interaction is positive and memorable.

This role focuses on educating customers on product features, gathering feedback, and building strong client relationships in a dynamic service environment with opportunities to grow within the organization.

Qualifications

• Experience in a customer service, support, or advocacy role.
• Exceptional communication and problem-solving skills.
• Proficiency with standard office software and helpdesk platforms.
• Strong customer-centric mindset and a passion for service excellence.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Serve as the primary contact for customer inquiries, providing timely and effective solutions.
• Investigate and resolve customer complaints and issues with professionalism and empathy.
• Educate customers on product features and best practices to maximize their satisfaction.
• Collect and relay customer feedback to relevant departments for service improvement.
• Build and maintain strong relationships with clients, ensuring their needs are met.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Helpdesk platforms

Job description

Placements24 in Port Elizabeth is seeking a Customer Experience Advocate to join their team. You will handle inquiries, resolve issues, and ensure every customer interaction is positive and memorable.

This role focuses on educating customers on product features, gathering feedback, and building strong client relationships in a dynamic service environment with opportunities to grow within the organization.