Cape Town Customer Experience Advocate

Placements24; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Performance-based bonuses

Résumé du poste

Placements24 is seeking a Customer Experience Champion to join the Cape Town team. You will handle inquiries across phone, email, live chat and social channels, resolving issues with empathy and efficiency.

The role emphasizes delivering positive customer journeys, driving loyalty, and contributing to continuous improvements. A background in customer service and CRM proficiency is preferred; a high school diploma is required, with growth opportunities and performance-based bonuses available.

Qualifications

• 2+ years in customer service or call centre preferred.
• Strong communication and interpersonal skills.
• Problem-solving ability and composure in tough situations.
• Proficiency with CRM software and general office tools.
• Ability to work in a high-volume environment.
• Passion for customer service and exceeding expectations.
• Detail-oriented and well organized.
• Team collaboration skills.
• Based in or willing to commute to Cape Town, Western Cape.
• High school diploma or equivalent; further education is a plus.

Responsabilités

• Handle customer inquiries via phone, email, live chat and social channels.
• Resolve complaints promptly with empathy and efficiency.
• Provide accurate product and policy information.
• Identify opportunities to improve the customer experience.
• Process orders, returns and exchanges per procedures.
• Build relationships through exceptional service.
• Escalate complex issues to relevant departments.
• Gather feedback and report insights to management.
• Maintain strong product knowledge to assist customers.
• Document interactions and resolutions in the CRM system.

Connaissances

Customer service experience

Excellent communication

Empathy & interpersonal skills

CRM software proficiency

Time management

Team player

Multitasking

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Placements24 is seeking a Customer Experience Champion to join the Cape Town team. You will handle inquiries across phone, email, live chat and social channels, resolving issues with empathy and efficiency.

The role emphasizes delivering positive customer journeys, driving loyalty, and contributing to continuous improvements. A background in customer service and CRM proficiency is preferred; a high school diploma is required, with growth opportunities and performance-based bonuses available.