Customer Success Representative (George)

Placements24; George; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Medical benefits

Retirement plan

Team events

On-site parking

Development resources

George location

Job summary

Placements24 in George, Western Cape is seeking a Customer Success Representative to be our primary contact for a portfolio of clients. You will onboard new clients, provide ongoing support, and drive retention and growth in a hands-on, client-facing role.

Based in George, the role emphasizes strong relationships, proactive problem solving, and collaboration with sales and product teams to maximize customer value. Residency in or near George is expected.

Qualifications

• Demonstrated experience in customer success, account management, or a similar client-facing role.

Responsibilities

• Onboard new customers and ensure a smooth transition.
• Develop and maintain strong relationships with a portfolio of clients.
• Proactively engage with customers to understand their needs and goals.
• Provide ongoing support and guidance to customers, maximizing value.
• Identify and address customer concerns promptly and effectively.
• Monitor customer health and identify at-risk accounts for retention.
• Drive product adoption and utilization by customers.
• Gather feedback and share insights with product and sales teams.
• Achieve KPIs related to customer satisfaction, retention, and growth.

Skills

Customer success

Account management

CRM software

Interpersonal skills

Presentation skills

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Success Representative to join their growing team in **George, Western Cape**. This is a critical, client-facing role dedicated to ensuring our customers achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships and fostering long-term loyalty. We are looking for a proactive individual with exceptional interpersonal skills and a passion for helping others succeed. The role is based in the scenic **George** region, offering a fantastic work environment. You will play a key role in onboarding new clients, providing ongoing support, and driving customer retention and growth. This position is not remote and requires your presence in our **George** office, facilitating direct collaboration and team synergy. Join a company that values customer satisfaction and invests in its employees' professional development. We are committed to delivering unparalleled service and are looking for someone who shares this vision.

Key Responsibilities

• Onboard new customers, ensuring a smooth and successful transition.
• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Proactively engage with customers to understand their needs and goals.
• Provide ongoing support and guidance to customers, ensuring they are maximizing the value of our services.
• Identify and address customer concerns and issues promptly and effectively.
• Monitor customer health and identify at-risk accounts, developing strategies to retain them.
• Drive customer adoption and utilization of our products and services.
• Gather customer feedback and share insights with product and sales teams.
• Achieve key performance indicators (KPIs) related to customer satisfaction, retention, and growth.

Requirements

• Demonstrated experience in customer success, account management, or a similar client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer relationship management principles.
• Ability to build rapport and trust with clients.
• Proactive problem-solving skills and a solutions-oriented mindset.
• Experience with CRM software and customer success platforms.
• Ability to manage multiple client accounts simultaneously.
• Detail-oriented and organized approach to work.
• A passion for customer advocacy and a commitment to delivering exceptional service.
• Residency in or near **George, Western Cape**.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Opportunities for career growth and advancement within a leading organization.
• Comprehensive medical and retirement benefits.
• A positive and collaborative work culture.
• Annual leave and paid public holidays.
• On-site parking and office amenities.
• Regular team-building events and social activities.
• Access to professional development resources.
• Chance to work in the beautiful **George** area.