Customer Success Manager - George

Placements24; George; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health insurance

Retirement plan

Generous annual leave

Travel allowance

Team-building activities

Job summary

Placements24 is seeking a dedicated Customer Success Manager to join our team in George, Western Cape. You will steward a portfolio of clients, drive adoption, conduct regular business reviews, and act as the voice of the customer to product, sales, and marketing.

Your focus will be on retention, maximizing value, and identifying expansion opportunities. You will onboard new clients, monitor health metrics, and collaborate with cross-functional teams to align solutions with client objectives.

Qualifications

• 3+ years of experience in customer success, account management, or related client-facing role.
• Proven ability to manage multiple client accounts and drive adoption and retention.
• Experience with CRM platforms and turning data into actionable insights.

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients.
• Drive customer adoption and engagement with products and services.
• Conduct regular business reviews to ensure goals are met and value is delivered.
• Identify risks to retention and plan mitigation strategies.
• Act as the voice of the customer to product, sales, and marketing teams.
• Onboard new clients ensuring a smooth transition.
• Identify upsell/cross-sell opportunities based on client needs.
• Monitor client health scores and key performance indicators.
• Resolve client issues and escalations efficiently and effectively.

Skills

Customer success

Account management

Communication

Presentation

Interpersonal skills

Data analysis

CRM software

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and proactive Customer Success Manager to join their growing team in George, Western Cape . This pivotal role focuses on building and nurturing strong relationships with clients, ensuring they achieve their desired outcomes while using our client's products or services. You will be the primary advocate for the customer, guiding them through onboarding, providing strategic advice, and proactively identifying opportunities for them to maximize value. This position requires a blend of strong communication skills, business acumen, and a genuine passion for customer satisfaction. The ideal candidate will have a proven track record in account management or customer success within a technology-driven industry. You will play a crucial role in driving customer retention, reducing churn, and identifying expansion opportunities within the existing client base. Your insights and feedback will be vital in shaping the future of our client's offerings. This is an exciting opportunity to contribute to a company that values its customers and invests in their success. Join us in George, Western Cape and make a tangible impact.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Drive customer adoption and engagement with our client's products and services.
• Conduct regular business reviews with clients to ensure they are achieving their goals and deriving maximum value.
• Proactively identify potential risks to customer retention and develop mitigation strategies.
• Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
• Onboard new clients, ensuring a smooth and effective transition.
• Identify opportunities for upselling and cross-selling based on client needs and business objectives.
• Monitor client health scores and key performance indicators.
• Resolve client issues and escalations efficiently and effectively.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven ability to manage multiple client accounts simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of business processes and how to align solutions with client objectives.
• Experience with CRM software and customer success platforms.
• Ability to analyze data and derive actionable insights.
• A proactive, problem-solving attitude and a passion for customer advocacy.
• Resides in or is willing to relocate to George, Western Cape .
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and retirement plan.
• Generous annual leave policy.
• Opportunities for professional growth and development.
• A dynamic and collaborative team culture.
• Travel allowance for client meetings.
• Regular team-building activities.