Customer Support Agent

Placements24; George; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development programs

Supportive team culture

Career growth opportunities

George office location

Job summary

Placements24 is seeking a Customer Support Agent for its George, Western Cape office. You will be the first point of contact, handling inquiries via calls, email, and live chat, and resolving issues to ensure a positive customer experience.

The role requires strong communication and problem-solving skills, a friendly attitude, and the ability to multitask in a fast-paced environment. Weekend shifts may be required, with on-the-job training and development opportunities in a collaborative team

Qualifications

• Previous experience in customer service or call center preferred.
• Strong communication and interpersonal skills.
• Excellent listening and problem-solving abilities.
• Proficiency with computers and basic software.
• Ability to multitask and manage time in a busy environment.
• High school diploma or equivalent.

Responsibilities

• Handle inbound calls, emails, and live chat promptly.
• Answer queries about orders, products, services, and accounts.
• Troubleshoot issues including technical glitches, billing, and delivery.
• Escalate unresolved issues to appropriate departments with follow-up.
• Maintain accurate records of interactions in the system.
• Provide product information and guide customers on using the platform.
• Collect customer feedback and share insights with management.
• Adhere to company policies to ensure consistent service.

Skills

Communication

Interpersonal skills

Active listening

Problem solving

Tech literacy

Multitasking

Time management

Education

High school diploma

Tools

Basic software

Job description

About the Role Our client, a dynamic and rapidly expanding e-commerce platform, is looking for an enthusiastic and customer-focused Customer Support Agent to join their team in George, Western Cape . This is an excellent opportunity for individuals passionate about providing outstanding service and assisting customers with their inquiries. You will be the first point of contact for many customers, resolving issues and ensuring a positive experience with our client's services. The role requires a proactive approach to problem-solving and a strong commitment to customer satisfaction. This position is based in our client's George office, fostering a collaborative team environment.

Key Responsibilities

• Handle inbound customer calls, emails, and live chat messages in a timely and professional manner.
• Address customer queries regarding orders, products, services, and account information.
• Troubleshoot and resolve customer issues, including technical glitches, billing discrepancies, and delivery problems.
• Escalate unresolved issues to the appropriate departments, ensuring follow-up and resolution.
• Maintain accurate records of customer interactions and resolutions in the designated system.
• Provide product information and guidance to customers, helping them navigate the platform and make informed decisions.
• Gather customer feedback and relay insights to the management team to improve services.
• Adhere to company policies and procedures, ensuring consistent service delivery.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Strong communication and interpersonal skills.
• Excellent listening and problem-solving abilities.
• Proficiency in using computer systems and basic software applications.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent qualification.
• A positive attitude and a genuine desire to help customers.
• Availability to work shifts as required, including weekends if necessary.

Benefits

• Competitive remuneration package.
• Opportunity to work with a leading company in the e-commerce sector.
• On-the-job training and development programs.
• Positive and supportive team culture.
• Potential for career growth within the organization.
• Convenient office location in George, Western Cape .