Customer Experience Advisor, Alternative Channels (Contract)

FirstRand Bank Limited; KwaZulu-Natal; On-site; ZAR 83,000 - 165,000; Part time

Benefits offered by this job

Personal and professional growth

Brand ambassador in local market

Impactful role in local community

Job summary

FirstRand Bank Limited is seeking a Frontline Customer Advisor for the 12-month hourly contract in the KwaZulu-Natal region. The role focuses on delivering an exceptional customer experience, guiding clients to the right self-service options, and ensuring adherence to bank policies.

Ideal candidates will have Grade 12 or higher, 1–3 years in financial services, and strong communication skills to support digital channel adoption and service excellence.

Qualifications

• Grade 12 or equivalent is required.
• NQF Level 5 certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised field preferred.
• 1–3 years in customer-facing environments within financial services preferred.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Explain processes clearly to clients and guide them through steps.
• Ensure compliance with policies and processes with attention to detail.
• Educate customers on the banking platform that best fits their needs.
• Engage with customers in line with the brand promise of How can we help you?
• Analyse customer data to propose tailored financial solutions.
• Support portfolio growth by identifying sales opportunities.

Skills

Communication

Relationship building

Interpersonal skills

Persuasive selling

Results driven

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin/CS FAIS

Job description

FirstRand Bank Limited is seeking a Frontline Customer Advisor for the 12-month hourly contract in the KwaZulu-Natal region. The role focuses on delivering an exceptional customer experience, guiding clients to the right self-service options, and ensuring adherence to bank policies.

Ideal candidates will have Grade 12 or higher, 1–3 years in financial services, and strong communication skills to support digital channel adoption and service excellence.