Alternative Channels Digital Advisor - 12-Month Contract

FirstRand Bank Limited; Mdantsane; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank Limited invites applications for a 12-month hourly contract in the Alternative Channel. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital platforms, and identify sales opportunities while complying with policies.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS recognized fields.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer needs.
• Explain processes and requirements clearly to clients.
• Educate customers on banking platforms and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with rules and processes and maintain attention to detail.

Skills

Relationship building

Customer service

Sales opportunity identification

Digital & self-service guidance

Communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business/Admin/Customer Service FAIS

Job description

FirstRand Bank Limited invites applications for a 12-month hourly contract in the Alternative Channel. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on digital platforms, and identify sales opportunities while complying with policies.