Luxury Automotive Service Advisor – Premium Brand

Placements24; Stellenbosch; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Commission-based bonus

Medical aid

Retirement fund

Training and development

Job summary

Placements24 in Stellenbosch, Western Cape, seeks an Automotive Service Advisor to act as the primary liaison between clients and the service department. You will greet customers, document service needs, explain repairs and costs, and coordinate with technicians to ensure timely delivery.

The role rewards strong communication, luxury-brand service knowledge, and a proven track record with DMS and scheduling tools.

Qualifications

• Proven experience as Automotive Service Advisor, preferably within a luxury brand dealership.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to explain technical information to non-technical customers.

Responsibilities

• Greet customers and handle service inquiries.
• Record vehicle service needs on repair orders.
• Identify and document issues during walk-arounds with customers.
• Explain maintenance services, repairs, and costs.
• Provide time estimates and inform about delays.

Skills

Customer service

Communication

DMS proficiency

Tools

DMS software

Service scheduling software

Job description

Placements24 in Stellenbosch, Western Cape, seeks an Automotive Service Advisor to act as the primary liaison between clients and the service department. You will greet customers, document service needs, explain repairs and costs, and coordinate with technicians to ensure timely delivery.

The role rewards strong communication, luxury-brand service knowledge, and a proven track record with DMS and scheduling tools.