Automotive Service Advisor: Customer Focus & Commission

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and commission

Employee discounts on vehicles, parts,

Health insurance

Retirement plan

Bonuses and incentives

Training and development

Job summary

Centurion, Gauteng-based premier automotive dealership is seeking an Automotive Service Advisor. You will be the primary liaison between customers and technicians, greeting clients, capturing concerns, and communicating service needs and recommendations.

A proactive, multitasking approach and strong communication are essential in a fast-paced environment. The role includes handling repair orders, invoices, and payments, with a focus on customer satisfaction and up-selling relevant services,

Qualifications

• Experience as an Automotive Service Advisor is essential.
• Proven track record of delivering high customer satisfaction.
• Excellent communication and interpersonal skills.
• Familiarity with dealership management systems (DMS) and basic office software.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Interpret needs and create detailed repair orders.
• Explain services, schedules, and estimated costs clearly.
• Manage appointments and customer expectations.
• Upsell services and parts when appropriate.
• Maintain high customer satisfaction through proactive communication.
• Liaise between technicians and customers on updates.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Negotiation

Problem solving

Tools

DMS software

Job description

Centurion, Gauteng-based premier automotive dealership is seeking an Automotive Service Advisor. You will be the primary liaison between customers and technicians, greeting clients, capturing concerns, and communicating service needs and recommendations.

A proactive, multitasking approach and strong communication are essential in a fast-paced environment. The role includes handling repair orders, invoices, and payments, with a focus on customer satisfaction and up-selling relevant services,