Client Experience Specialist

Placements24; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Permanent Cape Town office

Generous leave & public holidays

Training & development

Job summary

Placements24 in Cape Town is seeking a Client Care Coordinator to be the main liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues and foster strong relationships across the client journey.

The role offers a permanent contract with an office presence in Cape Town, a generous leave allowance, ongoing training, and a vibrant team culture focused on delivering superior customer experiences.

Qualifications

• Previous experience in a client-facing role, preferably in customer support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to handle multiple tasks and prioritise effectively in a busy environment.

Responsibilities

• Manage inbound and outbound client communications across various channels.
• Address client queries and concerns, providing accurate and timely solutions.
• Maintain up-to-date client records and manage service level agreements.
• Coordinate with internal departments to ensure seamless service delivery.
• Identify and report recurring client issues to improve service processes.
• Build and nurture positive relationships with key client stakeholders.

Skills

Communication skills

Organizational skills

Client-facing experience

Multitasking

Tools

CRM software

Job description

Placements24 in Cape Town is seeking a Client Care Coordinator to be the main liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues and foster strong relationships across the client journey.

The role offers a permanent contract with an office presence in Cape Town, a generous leave allowance, ongoing training, and a vibrant team culture focused on delivering superior customer experiences.