Customer Experience Specialist — Drive Service Excellence

Placements24; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous leave

Paid sick leave

Team-building

Professional growth

Job summary

Placements24 seeks a Customer Experience Associate to enhance satisfaction and loyalty in Cape Town. You will understand customer needs, resolve concerns, and ensure outstanding service across teams including sales, marketing, and product development.

Responsibilities include handling inquiries, following up for timely resolutions, and sharing insights to improve products and services. A calm, detail-oriented mindset is essential for success in a collaborative environment.

Qualifications

• Previous experience in a customer-facing role.
• Excellent written and verbal communication.
• Proficient with CRM software.
• Strong analytical and problem-solving skills.
• Calm under pressure with high service standards.

Responsibilities

• Provide high-quality customer support across channels.
• Listen to feedback and identify trends to improve service.
• Resolve customer complaints with empathy and professionalism.
• Follow up to ensure timely resolution of inquiries.
• Collaborate with internal teams to share insights.
• Maintain accurate records of customer interactions in CRM.

Skills

Customer service

Communication

CRM proficiency

Problem-solving

Attention to detail

Under pressure

Tools

CRM software

Job description

Placements24 seeks a Customer Experience Associate to enhance satisfaction and loyalty in Cape Town. You will understand customer needs, resolve concerns, and ensure outstanding service across teams including sales, marketing, and product development.

Responsibilities include handling inquiries, following up for timely resolutions, and sharing insights to improve products and services. A calm, detail-oriented mindset is essential for success in a collaborative environment.