Telecoms Customer Service Representative

Placements24; Soweto; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid benefits

Career advancement opportunities

Comprehensive training

Job summary

Placements24 in Soweto is seeking a friendly Telecoms Customer Service Representative to handle inquiries, resolve issues, and provide information on our client’s telecom services. The role offers a hybrid work model balancing in-office collaboration with remote work to serve the Gauteng community.

You will be the main point of contact for customers, requiring excellent communication and problem-solving skills, with training provided and potential for performance bonuses.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or a call center is preferred.
• Excellent communication, listening, and problem-solving skills.
• Ability to work with computers and learn new software quickly.
• Familiarity with telecommunications products and services is a plus.

Responsibilities

• Handle inbound calls, emails, and chat inquiries about billing, service issues, and account management.
• Provide accurate information on products, services, pricing, and promotions.
• Troubleshoot basic technical issues related to internet, phone, and mobile services.
• Process service orders, plan changes, and upgrade requests.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments.

Skills

Communication

Customer service

Problem solving

Troubleshooting

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a friendly and efficient Telecoms Customer Service Representative to join their team in Soweto. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about our client's wide range of telecommunications services. This position is crucial for ensuring customer satisfaction and maintaining positive relationships. You will work in a dynamic, hybrid environment, balancing in-office collaboration with the flexibility of remote work, serving the Gauteng community.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding billing, service issues, and account management.
• Provide accurate information on products, services, pricing, and promotions.
• Troubleshoot basic technical issues related to internet, phone, and mobile services.
• Process service orders, plan changes, and upgrade requests efficiently.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer complaints or technical issues to the appropriate departments.

Requirements

• High school diploma or equivalent qualification required.
• Previous experience in customer service or a call center environment is preferred.
• Excellent communication, listening, and problem-solving skills.
• Ability to work with computers and learn new software applications quickly.
• Familiarity with telecommunications products and services is a plus.

Benefits

• Competitive entry-level salary with potential for performance bonuses.
• Hybrid work model offering a blend of office and remote work flexibility.
• Comprehensive training on products, services, and customer service protocols.
• Medical aid benefits and opportunities for career advancement within the company.
• A supportive and team-oriented work environment in Soweto.