Customer Support Representative (Randburg)

Placements24; Randburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health insurance

Career growth

Job summary

Placements24 is seeking a dedicated Customer Support Representative to join our Randburg office. You will be the main contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.

The role emphasizes responsiveness, empathy, and strong communication to boost satisfaction and retention. Responsibilities include handling inquiries across phone, email, and chat, documenting interactions in CRM, and collaborating with sales and tech teams.

Qualifications

• High school diploma or equivalent.
• Experience in customer support or client service.
• Excellent verbal and written communication skills.
• Proficiency with CRM software.
• Strong problem-solving skills under pressure.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot issues and provide clear solutions.
• Document interactions accurately in the CRM system.
• Educate customers on product features and benefits.
• Coordinate with sales and technical teams for comprehensive support.

Skills

Excellent communication

Problem solving

Empathy

Detail-oriented

Education

High school diploma or equivalent

Certifications (nice to have)

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Support Representative to join their thriving office in Randburg . In this crucial role, you will serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will contribute to customer retention and satisfaction by providing prompt, accurate, and empathetic support. This role offers an excellent opportunity to hone your customer service skills within a dynamic team and a company that values its clients. The ideal candidate is detail-oriented, proactive, and possesses excellent communication abilities.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and chat platforms.
• Troubleshoot customer issues, providing effective solutions and guidance.
• Document customer interactions and support activities accurately in the CRM system.
• Educate customers on product features and benefits to enhance their experience.
• Collaborate with sales and technical teams to ensure comprehensive customer support.

Requirements

• High school diploma or equivalent required; relevant certifications are a plus.
• Proven experience in a customer support or client service role.
• Exceptional verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving skills and the ability to work efficiently under pressure.

Benefits

• Competitive salary with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• Hybrid work model balancing office and remote flexibility.
• A positive and collaborative team atmosphere.