Customer Care Representative

Placements24; Richards Bay; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health and wellness bene

Paid vacation and sick leave

Opportunities for professional develop

Collaborative team environment

Employee discounts on products

Job summary

Placements24 in Richards Bay is seeking a friendly Customer Care Representative to join our team. You will interact with customers to provide support, answer inquiries, and resolve issues related to our client's products and services.

The ideal candidate has excellent communication skills, patience, and a commitment to delivering outstanding customer experiences. This role offers opportunities to contribute to customer satisfaction and to grow with the company.

Qualifications

• Previous experience in a customer service or call center role is essential.
• Strong interpersonal and communication skills, with a clear and professional telephone manner.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a strong commitment to customer satisfaction.
• Good problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Handle customer inquiries via phone, email, and in-person channels efficiently and effectively.
• Provide accurate information regarding products, services, pricing, and company policies.
• Resolve customer complaints and concerns with empathy and professionalism, striving for first-contact resolution.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain detailed customer records and update account information in the CRM system.
• Escalate complex issues to appropriate departments for further resolution, ensuring customer satisfaction.

Job description

About the Role

Our client is seeking a friendly and professional Customer Care Representative to join their team in Richards Bay . This role involves direct interaction with customers to provide support, answer inquiries, and resolve issues related to our client's products and services. You will be the voice of the company, ensuring that every customer interaction is positive and productive. The ideal candidate possesses excellent communication skills, a patient demeanor, and a commitment to delivering outstanding customer experiences. This is an excellent opportunity to become part of a dedicated team that values customer satisfaction and contributes to the company's success through exceptional service delivery.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person channels efficiently and effectively.


• Provide accurate information regarding products, services, pricing, and company policies.


• Resolve customer complaints and concerns with empathy and professionalism, striving for first-contact resolution.


• Process orders, returns, and exchanges accurately and in a timely manner.


• Maintain detailed customer records and update account information in the CRM system.


• Escalate complex issues to appropriate departments for further resolution, ensuring customer satisfaction.

Requirements

• Previous experience in a customer service or call center role is essential.


• Strong interpersonal and communication skills, with a clear and professional telephone manner.


• Proficiency in using customer relationship management (CRM) software.


• Ability to multitask and manage time effectively in a fast-paced environment.


• A positive attitude and a strong commitment to customer satisfaction.


• Good problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary package.


• Comprehensive health and wellness benefits.


• Paid vacation and sick leave.


• Opportunities for professional development and training.


• A supportive and collaborative team environment.


• Employee discounts on company products/services.