Customer Care Agent (Welkom)

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Health and retirement benefits

Professional development opportunities

Paid time off

Job summary

Placements24 is hiring a Customer Care Agent in Welkom, Free State, offering a hybrid work setup that combines in-office teamwork with remote flexibility. You will be the first point of contact for customers, handling inquiries with empathy and professionalism.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, provide accurate product information, and collaborate with the team to meet service targets while supporting

Qualifications

• Minimum 1–2 years in customer service or call center.
• Excellent communication and active listening skills.
• Ability to use CRM software and basic office apps.
• High school diploma or equivalent; customer service training is beneficial.

Responsibilities

• Handle inbound customer inquiries via calls, email, and chat.
• Provide accurate product and policy information.
• Resolve complaints and escalate when needed.
• Document interactions in the CRM accurately.
• Collaborate with team and meet performance targets.
• Maintain a positive, customer-first attitude.

Skills

Customer service

Active listening

Interpersonal skills

Multitasking

Education

High school diploma

Customer service training beneficial

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a compassionate and skilled Customer Care Agent to join their team in Welkom, Free State. This role is essential in ensuring every customer interaction is positive and productive, contributing to overall client satisfaction and retention. You will be the first point of contact for customers, handling a variety of inquiries and issues with professionalism and efficiency. We are seeking an individual with excellent communication abilities and a genuine desire to help others. This is a Hybrid position, allowing for a balance between in-office teamwork and remote flexibility, based in the Welkom area. The successful candidate will be adept at problem-solving and possess a thorough understanding of our client's offerings. Join a supportive team that values your contribution and provides opportunities for growth. The role demands attention to detail, empathy, and a proactive approach to customer service challenges. We are committed to building lasting customer relationships and require a team member who shares this commitment. Your work in Welkom will directly impact customer loyalty and brand reputation.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages promptly and courteously.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and suggest appropriate solutions or services.
• Follow communication scripts and company guidelines while providing exceptional service.
• Collaborate with team members to share best practices and improve service delivery.
• Achieve and exceed individual and team performance targets.
• Contribute to a positive team environment and uphold company values.

Requirements

• Previous experience in a customer service or call center environment is required.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using computers, CRM software, and basic office applications.
• Ability to multitask and manage time effectively.
• A customer-first mindset and a commitment to delivering high-quality service.
• Team-player attitude with the ability to work independently when needed.
• High school diploma or equivalent; further training in customer service is beneficial.
• Willingness to work a hybrid schedule in Welkom.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for professional development and career advancement.
• Comprehensive health and retirement benefits.
• Paid time off and public holidays.
• A supportive and collaborative team culture.
• Hybrid work arrangement promoting work-life balance.
• Access to ongoing training and skill development programs.
• Employee assistance program for personal support.