Customer Support Agent

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical insurance options

Paid time off

Job summary

Placements24 in Benoni, Gauteng, is seeking an energetic Customer Support Agent for a hybrid role combining in-office and remote work. You will handle inquiries across channels, provide product guidance, and resolve issues to enhance the customer experience.

The position emphasizes clear communication, empathy, and problem-solving in a fast-paced retail environment. A friendly, customer-focused attitude and familiarity with CRM tools are essential for success.

Qualifications

• Previous experience in a customer service or support role.
• Strong verbal and written communication in English.
• Proficiency with CRM software and contact channels.

Responsibilities

• Address customer inquiries via phone, email, and social media.
• Provide product information and assist with purchase decisions.
• Handle complaints, issues, and returns professionally and promptly.
• Process orders and manage account information accurately.
• Follow company procedures, guidelines, and policies.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and offer proactive solutions.

Skills

Customer service

Communication

CRM software

Education

High school diploma

Tools

CRM system

Job description

About the Role Our client, a prominent retail company, is seeking an energetic and dedicated Customer Support Agent to join their team in Benoni, Gauteng. This role is vital for ensuring our client's customers receive outstanding service and support across all channels. You will handle customer inquiries, resolve issues, and provide information about products and services, aiming to enhance the overall customer experience. This position offers a Hybrid work arrangement, allowing for a balance between working from the Benoni office and remotely, fostering both collaboration and individual productivity. We are looking for individuals who are passionate about helping people, possess excellent communication skills, and can adapt to a fast-paced retail environment. Our client is committed to employee development and offers a supportive atmosphere for growth. The successful candidate will be a team player with a strong work ethic and a commitment to delivering exceptional customer care.

Key Responsibilities

• Address customer inquiries via phone, email, and social media platforms.
• Provide detailed product information and assist with purchase decisions.
• Handle customer complaints, issues, and returns in a professional and timely manner.
• Process customer orders and manage account information accurately.
• Follow communication procedures, guidelines, and policies.
• Document all customer interactions and resolutions within the company's CRM system.
• Identify customer needs and proactively offer solutions or relevant information.
• Collaborate with internal teams to ensure customer satisfaction.
• Meet or exceed individual and team performance targets.
• Contribute to building customer loyalty through positive interactions.

Requirements

• Previous experience in a customer service or support role is required.
• Strong verbal and written communication skills in English.
• Excellent interpersonal skills and a friendly, approachable demeanor.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Adept at problem-solving and de-escalation techniques.
• High school diploma or equivalent.
• Experience in the retail sector is a plus.
• Willingness to work a hybrid schedule, including some days in the Benoni office.
• Familiarity with the Benoni, Gauteng area is advantageous.

Benefits

• Competitive salary.
• Medical insurance options.
• Paid time off and holidays.
• Opportunities for advancement within the company.
• Hybrid work flexibility.
• Employee discounts on merchandise.
• Ongoing training and development.
• Positive and collaborative work culture.
• Retirement fund contributions.
• Team building events.