Customer Support Agent - Bloemfontein

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Professional development

Job summary

Placements24 in Bloemfontein is seeking a Customer Support Agent to join a hybrid team. You will handle inquiries by phone, email, and chat, and guide clients through accounts and services.

The role requires clear English communication, strong interpersonal skills, and the ability to multitask while maintaining accuracy. On-site days in Bloemfontein and remote work on other days are supported.

Qualifications

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric approach.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and manage time effectively.
• Adept at handling stressful situations and resolving conflicts.
• Must be able to work from the Bloemfontein office on designated days.
• High school diploma or equivalent qualification.
• Reliable internet connection for remote work days.

Responsibilities

• Respond to customer inquiries via phone, email, and online chat platforms.
• Provide accurate information regarding accounts, services, and products.
• Assist customers with account management tasks and problem resolution.
• Process transactions and updates as required, ensuring accuracy.
• Handle customer complaints and elevate to supervisors when necessary.
• Maintain up-to-date customer records in the CRM system.
• Adhere to all company policies and procedures.
• Identify customer needs and provide appropriate solutions.
• Contribute to team goals and performance metrics.
• Participate in ongoing training to enhance product knowledge and service skills.

Skills

Customer service

Communication

Interpersonal skills

Time management

Stress management

Education

High school diploma

Tools

CRM software

Office suite

Job description

About the Role

Our client, a well-established financial services institution located in Bloemfontein, Free State, is looking for an enthusiastic and detail-oriented Customer Support Agent. This role is crucial for maintaining high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and courteously. The position operates on a hybrid model, combining in-office presence with remote flexibility. The ideal candidate will have excellent communication skills, a professional demeanor, and a commitment to providing outstanding service. You will be a key point of contact for clients, handling a variety of service-related requests and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat platforms.
• Provide accurate information regarding accounts, services, and products.
• Assist customers with account management tasks and problem resolution.
• Process transactions and updates as required, ensuring accuracy.
• Handle customer complaints and elevate to supervisors when necessary.
• Maintain up-to-date customer records in the CRM system.
• Adhere to all company policies and procedures.
• Identify customer needs and provide appropriate solutions.
• Contribute to team goals and performance metrics.
• Participate in ongoing training to enhance product knowledge and service skills.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric approach.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and manage time effectively.
• Adept at handling stressful situations and resolving conflicts.
• Must be able to work from the Bloemfontein, Free State office on designated days.
• High school diploma or equivalent qualification.
• Reliable internet connection for remote work days.

Benefits

• Competitive salary package.
• Hybrid work arrangement for work-life balance.
• Comprehensive benefits, including medical aid.
• Opportunities for professional development and advancement.
• Work in a reputable financial institution.
• Positive and supportive team environment.