Customer Care Agent

Placements24; Mossel Bay; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Health benefits

Training opportunities

Supportive work environment

Job summary

Placements24 is seeking a personable and efficient Customer Care Agent to join our Mossel Bay team. You will be the primary contact for customers, resolving inquiries and ensuring a positive brand interaction.

This role emphasizes empathy, clear communication, and timely solutions from our Mossel Bay office. Key responsibilities include handling inquiries across channels, guiding customers through processes, resolving issues, and maintaining accurate CRM records.

Qualifications

• Previous experience in a customer-facing role, preferably in a call center or service environment.
• Excellent listening, verbal, and written communication skills.
• Demonstrated ability to handle difficult customers and de-escalate situations calmly.

Responsibilities

• Handle customer inquiries and requests via telephone, email, and in-person interactions.
• Provide accurate product and service information, guiding customers through processes.
• Resolve customer complaints and issues efficiently, escalating when necessary with detailed notes.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and retention through proactive engagement.

Skills

Active listening

Verbal communication

Written communication

De-escalation

Tools

CRM software

Office suite

Job description

About the Role

Our client seeks a personable and efficient Customer Care Agent to join their established team in Mossel Bay . You will be the primary point of contact for customers, dedicated to resolving inquiries and ensuring a positive interaction with our brand. This role requires exceptional communication skills and a deep understanding of customer needs. You will contribute to a positive customer experience by providing accurate information, timely solutions, and demonstrating empathy. Working from our Mossel Bay office, you'll be part of a supportive team focused on building lasting customer relationships.

Key Responsibilities

• Handle customer inquiries and requests via telephone, email, and in-person interactions.
• Provide accurate product and service information, guiding customers through processes.
• Resolve customer complaints and issues efficiently, escalating when necessary with detailed notes.
• Maintain detailed and accurate records of customer interactions in the CRM system .
• Identify opportunities to improve customer satisfaction and retention through proactive engagement.

Requirements

• Previous experience in a customer-facing role, preferably in a call center or service environment.
• Excellent listening, verbal, and written communication skills.
• Demonstrated ability to handle difficult customers and de-escalate situations calmly.
• Proficiency with standard office software and familiarity with customer service tools.
• A patient and helpful demeanor, with a strong commitment to customer satisfaction.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive health benefits package.
• Opportunities for training and skill development in customer care .
• A stable and supportive work environment in Mossel Bay .
• Employee assistance programs for well-being.