Customer Care Agent

Placements24; Stellenbosch; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Overtime potential

Hybrid work arrangement

Medical aid and other benefits

Training programs

Collaborative team environment

Job summary

Placements24 is seeking a friendly Customer Care Agent to join their Stellenbosch team in a hybrid role, blending remote and in-office work to deliver excellent service across multiple channels.

You will respond to inquiries, provide product information, process requests, maintain customer records, and escalate issues when needed. The role offers an hourly rate with overtime and training within a collaborative team in Stellenbosch.

Qualifications

• Previous experience in a customer care or contact centre role is advantageous.
• Strong verbal and written communication skills.
• Proficiency with customer service software and digital communication tools.
• Ability to handle customer concerns with empathy and professionalism.
• Comfortable working within a hybrid model, balancing remote and office duties.

Responsibilities

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide information about products, services, and resolve customer issues.
• Process customer requests, orders, and feedback efficiently.
• Maintain accurate customer records and update information as required.
• Escalate complex issues to supervisors or specialized teams when necessary.

Skills

Communication skills

Empathy

Hybrid work adaptability

Tools

Customer service software

Digital communication tools

Job description

About the Role

Our client is looking for a friendly and efficient Customer Care Agent to join their team in Stellenbosch . You will be responsible for interacting with customers, addressing their queries, and ensuring a positive service experience. This role adopts a hybrid work model, offering a blend of remote work and in-office engagement. You will be a key ambassador for the brand, handling a variety of customer service tasks. This is an excellent opportunity for individuals who are passionate about customer satisfaction and thrive in a flexible work environment that values both independent work and team collaboration in Stellenbosch .

Key Responsibilities

• Respond to customer inquiries via multiple communication channels (phone, email, chat).
• Provide information about products, services, and resolve customer issues.
• Process customer requests, orders, and feedback efficiently.
• Maintain accurate customer records and update information as required.
• Escalate complex issues to supervisors or specialized teams when necessary.

Requirements

• Previous experience in a customer care or contact center role is advantageous.
• Strong verbal and written communication skills.
• Proficiency with customer service software and digital communication tools.
• Ability to handle customer concerns with empathy and professionalism.
• Comfortable working within a hybrid model, balancing remote and office duties.

Benefits

• Competitive hourly rate with potential for overtime.
• Hybrid work arrangement for enhanced work-life balance.
• Medical aid and other company-provided benefits.
• Training programs focused on enhancing customer service skills.
• A dynamic and collaborative team environment in Stellenbosch .