Customer Account Manager

Placements24; Bloemfontein; On-site; ZAR 320,000 - 600,000; Full time

Benefits offered by this job

Competitive base salary + commission

Medical aid and retirement fund

Professional development and training

Regular performance reviews

Career advancement opportunities

Paid vacation

Dynamic work environment

Company-provided resources and support

Job summary

WhatJobs Direct in Bloemfontein, Free State, is seeking a professional Customer Account Manager to manage a portfolio of key client accounts and ensure client satisfaction and retention. You will act as the main contact, understanding client needs and delivering maximum value from our client’s services.

The role emphasizes strong communication, negotiation, and strategic thinking to grow relationships and opportunities for expansion in Bloemfontein, Free State.

Qualifications

• Proven experience in account management, sales, or client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and influencing abilities.
• Proven ability to build and maintain client relationships.
• Ability to understand client business needs and propose effective solutions.

Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Serve as the primary point of contact for clients and address needs promptly.
• Align client objectives with Our client’s solutions.
• Conduct regular business reviews to ensure satisfaction and growth.
• Identify and mitigate risks affecting client retention.
• Negotiate contract renewals and upsell opportunities.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback to inform product and service enhancements.
• Maintain accurate client data in the CRM system.

Skills

Account management

Sales

Client relationships

Negotiation

CRM software

Communication

Presentation skills

Stakeholder management

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking a professional and relationship-focused Customer Account Manager to join their team in Bloemfontein, Free State . This role is responsible for managing a portfolio of key client accounts, ensuring client satisfaction, retention, and identifying opportunities for growth. You will act as the main point of contact, understanding client needs and ensuring they receive maximum value from our client's services. The ideal candidate possesses excellent communication and negotiation skills, a strategic mindset, and a proven ability to build strong, lasting relationships. This is an excellent opportunity to contribute to a reputable company and grow your career in account management within Bloemfontein, Free State .

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Develop a deep understanding of client business objectives and align our client's solutions accordingly.
• Conduct regular business reviews to ensure client satisfaction and identify opportunities for expansion.
• Proactively identify and mitigate risks that could impact client retention.
• Negotiate contract renewals and upsell opportunities to maximize account value.
• Collaborate with internal teams to ensure seamless service delivery to clients.
• Gather client feedback and insights to inform product and service enhancements.
• Maintain accurate and up-to-date client information in the CRM system.
• Contribute to the overall success of the sales and account management team in Bloemfontein, Free State .

Requirements

• Proven experience in account management, sales, or a client relationship role.
• Demonstrated success in managing client portfolios and achieving retention and growth targets.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and influencing abilities.
• Proficiency in CRM software and other sales/account management tools.
• Ability to understand client business needs and propose effective solutions.
• Strategic thinking and problem-solving capabilities.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Ability to work effectively independently and as part of a team in Bloemfontein, Free State .
• A customer-centric approach with a passion for building relationships.

Benefits

• Competitive base salary with attractive commission structure.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training.
• Regular performance reviews and potential for career advancement.
• Generous paid vacation time.
• A dynamic and professional work environment in Bloemfontein, Free State .
• Company-provided resources and support.